VoIP Phone (Computer Phone)

Caller Information Display

Displays the number and contact details of the caller on incoming calls.

When the call is answered, all debtor files associated with that number open automatically on your screen.

Live Call Listening

You can actively listen in on a conversation as it takes place.

This feature can be used by users with administrator authority.

Administrators can listen to ongoing calls live.

It lets you monitor, in real time, how your staff communicate with debtors.

Whisper Coaching

You are listening to a call and want to pass a short but very important piece of information to the agent?

For example: "You can offer 3 installments" or "You can give them 2 days to pay."

Press the whisper button and say what you want to convey, as if whispering in the agent's ear.

The agent will be very surprised to hear it during the call.

Don't worry: when you whisper, only your agent can hear you.

Caller Number Display

On calls coming in from outside to your PBX, the number of the other party is shown on your screen.

If you use Asistan34 Call Center Customer Tracking CRM software, you are in luck.

If the caller is a debtor and the phone number they are calling from is registered in a debtor file, their first and last name also appears next to it.

When the call is answered, all debtor files associated with that number open automatically on your screen.

Simultaneous Calling

Did you know that with a single line set up on the Asistan PBX, you can make 20 simultaneous calls?

Efficient use of phone lines in your office affects outgoing calls as well as incoming ones. We have developed a solution for the problem of too few lines during heavy outbound calling, when incoming callers hear a busy tone.

You don't need to worry that a large number of outgoing calls will prevent you from receiving incoming calls.