You are listening to a call and want to pass a short but very important piece of information to the agent?
For example: "You can offer 3 installments" or "You can give them 2 days to pay."
Press the whisper button and say what you want to convey, as if whispering in the agent's ear.
The agent will be very surprised to hear it during the call.
Don't worry: when you whisper, only your agent can hear you.