Call Center Management

Workflow Tailored to Law Firms

Asistan34 Call Center Customer Tracking software is designed to meet all of your collection needs. It lets you follow every step of the receivables of your institutional clients (banks, telecommunications, energy, shopping centers, asset management companies, etc.) through to the enforcement stage.

You can group multiple institutions and thousands of files and manage them by group.

Calls from the staff handling the files of X institutions are routed to the people you designate. Files are made available to the people you designate.

Easy Management with User-Friendly Interfaces

Asistan34 Call Center Customer Tracking CRM software is easy to use, with a clean look and an intuitive interface.

As an integrated system, Asistan34 Call Center Customer Tracking CRM software lets you process hundreds of institutions and thousands of files easily, either one by one or in bulk.

Advanced Reporting

Are you getting a return on the investments you have made in your staff?

And how do you measure it?

With the report types prepared in Asistan34, you can track staff shift hours, call details per person or for the whole office, performance metrics, and the current status of all files, and export them to Excel.

The start and end times of staff shifts,

How many calls each employee made daily, weekly, and monthly, and how many of them they reached,

Expected payment dates and amounts, so you can plan strategic moves based on the payment promises received.

All these reports give you insight into staff productivity.

They show your collection rate and help you decide which high-risk files to assign to whom.